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All registered users with have access to the SecturaSOFT customer portal where you can create support tickets, view your open tickets and access the knowledgebase, frequently asked questions and the community forum.
A SecturaSOFT application engineer will assist customer on an active maintenance subscription plan with the migration process after the new version has been released for production.
SecturaSOFT application engineers will backup and migrate all the data after a new version is release and approved for production.